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Troubleshooting

Find your symptom and follow the fix. If that does not help, check the records as described in “Viewing logs” below.

SymptomCauseFix
Setup does not finish, or an error says files cannot be replacedThe editor is running.Close the editor and run the installer again.
Only the sign-in screen appears on launchThis is one of the limited public builds that require sign-in.Sign in with your invited account. If you have no account or forgot your password, contact the person who invited you.
“Sign-in check failed”The server cannot be reached.Check your internet connection. If you have signed in once, the editor opens without internet for up to 7 days.
The editor locks while in useThe account was blocked during the account check that runs every 6 hours.The editor autosaves before locking. Contact the person who invited you.
The AI connection (MCP) server exits immediatelyIn a build that requires sign-in, there is no editor sign-in info.Sign in to the editor first. See AI connection (MCP).
SymptomCauseFix
“Minecraft client jar not found”The launcher folders do not contain that version’s jar.Run that version once in the launcher. Then click File › Rescan launcher folder (version list). Or pick the jar yourself with File › Load jar….
Blocks appear as colored boxes without texturesThe jar could not be read, or that block is not in the current jar.Apply the jar fix above first. Check the “N block types not in this jar” list in the status notification.
After switching to another version’s jar, some blocks look brokenThey are new blocks that do not exist in that version, or blocks that were renamed.Since 0.9.10, blocks that were only renamed (sign ↔ oak_sign · grass_path ↔ dirt_path · grass ↔ short_grass · chain ↔ iron_chain) are drawn using that jar’s name. Blocks that do not exist in that version are shown with art from a newer jar on this PC, with a notification. If there is no newer jar, they appear as colored boxes. Those blocks do not exist in the target version’s game, so replace them.
“No block list (server report)”There is no cached block list for that version.Choose a server jar with File › Build block list from server jar… (target version). Do it once per version; it takes tens of seconds.
“java not found”There is no Java to build the block list.Install Java and set JAVA_HOME or add it to PATH. Any Java that runs a server will do.
A newly installed version is missing from the target version listVersions are scanned only once at startup.Click File › Rescan launcher folder (version list). Mod loader folders (Forge, Fabric, etc.) are not listed.

For details, see Minecraft versions.

SymptomCauseFix
No shortcuts work at allThe cursor is in a text field such as the Console or a search field.Click the viewport once. Some keys, such as Ctrl+S, work even in text fields (see Shortcuts).
A shortcut does not work and a “has moved to another key” notification appearsThat command’s key was changed in the Shortcuts window.Check the current key in Tools › Shortcuts… or click Default.
World editing keys do not workThe Paint tab is showing.Return to the World tab with Ctrl+Tab.
Editing keys do not work during PlayEditing shortcuts are blocked during Play.End Play with Esc.
The W · E · R gizmo does not appearNothing is selected.Select the Selection tool with Q, select a region, prop or actor, then press the key.
Other edits and saving are blocked during a long taskTasks over 200,000 cells are applied across several frames. Other edits and saving are blocked while it runs.Wait until the status bar progress finishes, or cancel with Esc or the status bar cancel button. Canceling also undoes the part already applied.
Placing while pointing at the sky creates a block in front of the cameraWhere there are no blocks, the block goes on the floor (y = 0); if the floor is not visible either, it goes in midair 6 blocks in front of the camera.Point at the ground or a block face before placing.
The drag box height does not go downThis is the behavior in 0.9.9 and earlier.Update to 0.9.10 or later.
Undo stops workingUndo history holds up to 200 steps. Edit › Clear history empties the history.Check the remaining steps in the Window › History panel. Keep important moments with a quick snapshot (Ctrl+Alt+S).
Clicking under a ceiling or floating slab plants trees on top of itThis is the behavior in 0.9.10 and earlier.Since 0.9.11, trees are planted on the layer you clicked (the floor under the ceiling).
SymptomCauseFix
Imported OBJ, FBX or glTF models are missing from the resource packThey were imported as original shape (triangles) and cannot become Minecraft models.In the Content Browser, right-click the model › Change import mode… and choose Display or Convert to blocks. Since 0.9.9, they are automatically converted to Display when the resource pack is built, with a warning.
OBJ, FBX or glTF cannot be edited in the UV EditorUV editing works only for .bbmodel, .npmodel and custom blocks.Import models whose UVs you want to edit as .bbmodel.

For details, see Importing custom models · Resource pack and HUD.

SymptomCauseFix
Slow or stuttering on large mapsView distance and shadow distance are too large for the PC.Click the Low-end PC preset in Tools › Performance settings…. Check FPS and the meshing queue with the Ctrl+F7 performance display.
The distance looks empty for a while after openingChunk meshes are being built.Wait until the Meshing count in the status bar reaches 0. Increasing meshing threads makes it faster.
F6 Game view looks like the older approximate viewThe Forward+ renderer is not available in this environment.Update your graphics driver.
F7 Path tracing does not workCompute shaders are not available in this environment.Update your graphics driver.
Viewing the whole map from far away in F6, the terrain fades to sky blueThis is the game’s edge fog at the end of the render distance.In the Atmosphere · lighting panel on the viewport bar, under Game view (F6), increase Render distance (chunks) or turn on Overview mode (editor only) (since 0.9.1, on by default).
The grid is not visible in F6Game view hides the grid.Press G.
Floating windows going outside the editor is inconvenientSince 0.9.9 they open as operating system windows.Turn off Preferences › Appearance › Floating windows outside the editor.
The panel layout is messed up—Click Window › Reset layout.
You changed the language but nothing changedThe language changes only after a restart.Restart the editor.
SymptomCauseFix
You quit without saving—Restart and click File › Load autosave. After it opens, save it with Save As.
The PC shut down during a save—Open that world again. It is recovered from the leftover .tmp or .bak, and the notification shows “recovered”.
“Couldn’t read the registry; starting with an empty one”assets\registry.json in the project folder could not be read.Check that the file was not deleted or changed by another program.
A world saved as a Minecraft world is missing from the singleplayer listIt was not placed in the saves folder.Copy the generated <name>_world folder to %APPDATA%\.minecraft\saves\ (or the saves folder of the launcher you use).
Zone triggers do not run in a singleplayer worldWorld logic is run by the server plugin NP Scene.Build the server files in the Export window (Ctrl+Shift+E). See Export and import.
SymptomCauseFix
A plugin is disabled and shows an errorWhen a plugin throws an exception, only that plugin is disabled and the editor keeps running (isolation).Check the error in Tools › Plugin Manager… and reload it. Warnings are collected in Help › Plugin list.
A plugin is not in the listIt is not in the plugin folder.Put it in the folder opened with Tools › Open plugin folder (%APPDATA%\NPEditor\plugins\).

For problems on the plugin author’s side, see the plugin development Overview and the SDK troubleshooting page.

WhereContents
Output Log panelEvery notification and error written by the editor and plugins. It is the Output Log tab in the bottom area.
Log filesRun record files are kept in %APPDATA%\NPEditor\logs\.
Help › Plugin listLoaded plugins and registration warnings
Help › About / LicensesThe editor version (include it when you ask for help)